Customer: U.S. Army Garrison – Fort Knox | Contract: W9124D24C0006

Crossroads provides comprehensive personnel and administrative services for the Military Personnel Division, including Transition Center operations, Retirement Services Office functions, Casualty Assistance, Soldier Actions processing, installation in/out processing, and personnel automation support. Crossroads currently supports this mission with 58 personnel and has demonstrated reliable task execution during high-volume transitions and surge periods.

Key highlights:

• Delivered end-to-end personnel processing and transition services to support Soldier readiness.
• Maintained secure handling of sensitive personnel records and compliance with DoD data standards.
• Supported seamless contract transitions and onboarding to avoid mission downtime.

Customers / Locations: Airman & Family Readiness Directorates and Centers (e.g., Travis AFB, Kirtland AFB, Malmstrom AFB, Joint Base Langley-Eustis) | Contracts: FA300224F0163, FA442720C0025, FA940122P0035, FA462622P0019

Crossroads provides administrative, program, and workflow support that enables Airman & Family Readiness Centers to deliver critical services to service members and families. Our personnel perform program administration, data management, customer service, and readiness support across multiple installations.

Key highlights:

• Sustained high service levels for family readiness and transition programs across diverse geographic locations.
• Standardized administrative processes and reporting to improve program visibility and outcomes.
• Experience handling programmatic support during steady state and contingency operations.

Contract: 1305M423FNAAA0040

Crossroads delivers RAPIDS and ID credentialing services to NOAA, providing Verifying Official (VO) operations and identity credentialing that support secure access to federal facilities.

Key highlights:

• Implemented credentialing processes that meet federal identity verification standards.
• Coordinated with agency stakeholders to reduce processing times while maintaining strict compliance.

Contract: 70SBUR26F00000046

Crossroads provides administrative security and credentialing support to USCIS facilities nationwide, including RAPIDS/ID operations and credential maintenance. The program is supported by approximately 31 personnel, ensuring consistent coverage and compliance across locations.

Key highlights:

• Supported identity management workflows that sustain secure facility operations.
• Ensured adherence to DHS credentialing policies and audit requirements.

Contracts: 15JA0525C00000241, 15JA0526F00000062, 15JA7125F00000007, 15JA8926F00000002

Crossroads provides paralegal and legal administrative services to U.S. Attorney’s Offices and the Executive Office for U.S. Attorneys. Our teams deliver case support, document preparation, docket management, and program administration that enhance legal operations.

Key highlights:

• Provided skilled paralegals for high-volume legal environments and sensitive casework.
• Supported implementation of policy recommendations and program reforms requiring discrete legal administrative capabilities.

Contracts / Programs: N4248523F0008 / N4248524F0011; N0018923F0644; 1301102170-0002

Crossroads provides event planning and historian integration services for Navy programs, as well as legal/paralegal support and Defense Services Office operations. Our event planners, historians, and legal staff have supported Pentagon-level events, counsel programs, and Navy legal operations with attention to protocol, policy, and operational detail.

Key highlights:

• Managed large-scale, mission-critical events and produced complete event packages including venue, protocol, registration, and materials.
• Delivered legal administrative support across multiple naval installations, improving counsel readiness and administrative accuracy.

Contracts: N0025922F0252 / N0025922P0350

Crossroads provides medical administrative and clinic support for Defense Health Agency facilities, ensuring patient administrative processes and medical records are managed in compliance with health system requirements.

Key highlights:

• Supported clinic and medical administrative workflows that improved patient throughput and records accuracy.
• Coordinated with medical leadership to implement process improvements and staffing continuity.

Subcontract: SBAHQ-17-A-0016
During the national COVID response, Crossroads supported SBA Paycheck Protection Program and other relief efforts by delivering large-scale administrative staffing and loan processing support. At peak operations, Crossroads staffed up to 125 personnel, providing attorneys/paralegals, loan specialists, developers, and processing staff across multiple centers.

Key highlights:

• Scaled rapidly to meet national relief program demands while maintaining quality control.
• Supported loan origination, servicing, and risk management functions under high-throughput conditions.

Contract: 12FPC122F0145

Crossroads supports USDA-NRCS finance and administrative operations at field offices, providing financial administrative support and program implementation assistance.

Key highlights:

• Provided financial administration that supported NRCS program delivery and field operations.
• Ensured consistent accounting and reporting in support of program compliance.

Contracts: W912J225FA024, W912LP25FA020, W9136424F0119, W912L220P0023, W912K621P0029

Crossroads delivers readiness program administration and administrative support for National Guard organizations, including OHARNG, IARNG, WIARNG, and Arizona National Guard Work for Warriors. Our services include MEDPROS support, employment assistance programs, museum curation, and readiness program administration.

Key highlights:

• Administered MEDPROS and medical database services to ensure accurate Soldier medical readiness records.
• Supported employment and transition programs that directly impact service member outcomes.

Contracts / Programs: M0026321P0077 (Parris Island Museum; Distance Learning Program)

Crossroads is a prime contractor supporting the Marine Corps Recruit Depot Parris Island Museum located at Beaufort, SC. Our Museum Archivist provides database cataloging and archives curation, and we support distance learning facilitation for MarineNet and related training operations.

Key highlights:

• Managed and preserved large historical archives and artifacts while delivering public-facing curation services.
• Supported distance learning operations with facilitators, course reviews, and learning system operations.

Program: VECTOR TORP 55, 18-0034

As a subcontractor on VHA enterprise contracts, Crossroads provided subject matter expertise and program support to establish product effectiveness measurement offices and training/regulatory program support.

Key highlights:

• Helped define metrics and reporting procedures that improved program measurement and decision support.
• Provided subject matter experts that supported enterprise-scale assessment and training programs.

Contracts: SAWMMA17C0238 / SA-17-02

Crossroads provided facilities and logistical support to ILEA Roswell, ensuring world-class operations for international delegates and maintaining mission readiness for international law enforcement training.

Key highlights:

• Delivered facilities management, logistics, and program support to enhance program execution and participant experience.