Relevant Experience: Subgrid version - CrossRoads Talent Solutions

Crossroads supports federal mission programs through a distributed, on-site workforce embedded inside government offices and military installations nationwide. Our teams deliver administrative, personnel, credentialing, legal, and operational program support that preserves continuity of mission operations and improves customer service for the agencies we serve. Below are representative engagements that illustrate our depth, scale, and mission-oriented capabilities.

U.S. Army – Military Personnel Division Support (Fort Knox)

Customer: U.S. Army Garrison – Fort Knox |
Contract: W9124D24C0006

Crossroads provides comprehensive personnel and administrative services for the Military
Personnel Division, including Transition Center operations, Retirement Services Office
functions, Casualty Assistance, Soldier Actions processing, installation in/out processing, and
personnel automation support. Crossroads currently supports this mission with 58 personnel and
has demonstrated reliable task execution during high-volume transitions and surge periods.

Key highlights:

Delivered end-to-end personnel processing and transition services to support Soldier
readiness.
Maintained secure handling of sensitive personnel records and compliance with DoD data
standards.
Supported seamless contract transitions and onboarding to avoid mission downtime.

U.S. Air Force – Military & Family Readiness Programs

Customers / Locations: Airman & Family Readiness Directorates and Centers
(e.g., Travis AFB, Kirtland AFB, Malmstrom AFB, Joint Base Langley-Eustis) |
Contracts: FA300224F0163, FA442720C0025, FA940122P0035, FA462622P0019

Crossroads provides administrative, program, and workflow support that enables Airman &
Family Readiness Centers to deliver critical services to service members and families. Our
personnel perform program administration, data management, customer service, and readiness
support across multiple installations.

Key highlights:

Sustained high service levels for family readiness and transition programs across diverse
geographic locations.
Standardized administrative processes and reporting to improve program visibility and
outcomes.
Experience handling programmatic support during steady state and contingency operations.

Department of Commerce – NOAA Credentialing & ID Services

Contract: 1305M423FNAAA0040

Crossroads delivers RAPIDS and ID credentialing services to NOAA, providing Verifying Official (VO) operations and identity credentialing that support secure access to federal facilities.

Key highlights:

Implemented credentialing processes that meet federal identity verification standards.
Coordinated with agency stakeholders to reduce processing times while maintaining strict compliance.